Customer Testimonials
The kept my vehicle for six months, and still never got my electrical issue fixed. In the last couple weeks they changed service managers and I called the dealership and they demanded that I come and pick my vehicle up they were finished working on it, he said they have spent too much money on my truck, I guess so they were changing parts that was unnecessary. I do not recommend anyone taking a vehicle to this dealership to be worked on.
WARNING WARNING WARNING The service department at this place is running a huge scam. Jay and the service manager Barry charged my daughter $1,287 for a loose radiator cap. Barry said he was sending over to corporate for a refund. I called back two days later and Barry said they were not participating in any refund. If you’re looking for an honest dealership to do business with run far and fast away from these crooks.
This is the worst dealership I have ever dealt with. They had my car for 6 months. I picked up 5-6 times. Each time I got the car, there was a new issue. They replaced a part that they said was not working properly but refused to order a new one and refused to refund me. My original visit was to get a light fixed and at the end my car was powering off while driving it. Turns out that they also charged me full price for a new part when they in fact installed a remanufactured part. Also, the last ... Read More DealerRater - Jul 14, 2025
Service department is horrible. The sales department is useless. My car has been there four times for the same problem that they refuse to fix. The place refuses to give me a higher up managers contact information.
I highly recommend not taking your car to this place for a service job. I have a 2022 Wagoneer where the steering wheel adjustment wasn't working (everything is electrical) took it to these guys, Bradley to be specific, and they diagnosed it as the steering column so ultimately they end up replacing that. Once I got the car back the original issue I brought it in for was still a issue, shocking right. Well Bradley told me to reach out to them on Monday bring the car back and they would reach out to their neighboring dealership due to it ... Read More Google - May 31, 2024
I stupidly killed the battery in my 21 RAM Longhorn. I was getting all kinds of codes and error messages. My stepson tried to clear them but could not and told me I had to take it to a dealer to reflash (reboot) it. I called Wednesday and had it booked in for Friday. My greatest fear was that I could be facing a $5k repair bill. They had me up and running within an hour for a whisker over $200. I have been to that "other" dealer in Lexington and thanks, but no thanks. I prefer a dealer that ... Read More Google - Apr 27, 2024
Truck purchase fair, people were nice. Went back for first service, service was efficient.
BEWARE OF THE SERVICE DEPARTMENT! Worst service department manager I’ve ever dealt with! Do yourself a favor and visit Travis at the Washington road location! The extra drive is worth it! Aiken will quote you for what’s NOT needed and will only “fix” the problem temporarily! Went to Augusta location and was literally half the price with parts in stock! That extra 15 mins of driving is worth it!
UPDATE
attempted to call GM after he reached out in regards to bad review. The same GM I called and advised of problem prior to leaving review and was told “... Read More Google - Apr 13, 2024
Reuvain was very helpful. When I was looking for a specific Jeep, he did a search for me and gave me all my options. He helped me order exactly what I wanted and kept me informed throughout the process.
The service department gives appointments only see your vehicle 3 to 4 days later. Inconvenient for anyone who does not have an extra vehicle. After going to pick up my vehicle, I notice before leaving the parking lot, the same issues were happening again. I’ve spent over two months trying to get a hold of someone to help me. They are always with a customer and never call you back. If you can avoid this place for service go anywhere else. Hello Lance. I emailed you on March 2nd. The ball is in your court.
I honestly had a horrible experience at this dealership. It's been going downhill, but the last experience I had last week was the worst yet. I called on a Tuesday to schedule service for Thursday and planned to drop my vehicle on Wednesday night, as I had to coordinate rides. I tried to schedule online, but they didn't have anything showing as available for months. The lady on the phone was helpful, got me scheduled and told me that the vehicle would likely be ready by midday Thursday.
I came by Wednesday to drop the vehicle and spoke ... Read More Google - Feb 20, 2024
Don’t bother going to this place. Go ahead and make the trip to Augusta. I’ve paid to get an alignment done and come to find out they only done half of it but charged me full price. And in another instance I scheduled a service app two weeks in advance and had to pay for an Uber to be able to drop my vehicle off only to get a call hours later saying they couldn’t get to it. This happened twice. I would ask a backpack walker on the side of 421 to work on my stuff before ... Read More Google - Feb 7, 2024
They made the buying process easy. Rachel was great to deal with.
Had a great experience with the purchase of my new ram 1500, would recommend checking them out if you are interested in buying a new vehicle
Best vehicle buying experience we have ever had. Entire staff was very helpful. Sarah was extremely knowledgeable and made the entire process easier.
Things have really improved in service under the new management and I am impressed!! Thank you Miracle CDJR for working on your service department and getting the new manager in, I can tell my families vehicles will be safe in their care!!!
Totally disappointed, upset and in search of Clarification as to why my service visit was the worst I ever experienced. Motor vehicles bought one for air-conditioning issues and ended up with multiple issues when the keys were placed back in my hand. I want to speak to the head person in charge and will continue to leave negative reviews until I am contacted and my car is fixed by the dealership I trusted. That is why I paid for an extended warranty, but instead, I got extended problems
Ruben is the best salesman I've seen in quite a while! Super helpful and super nice! He brought the papers to me at my house and then delivered the car to me. Everyone I've dealt with at Miracle are the cream of the crop!!
Miracle Maintenance Team,
I am unclear what changes have occurred recently, however my last visit for maintenance (from the garage to the front office) was by far not the typical visit. Previous visits kept my business traveling from Fort Eisenhower, GA to the Aiken area. I brought my car in for an oil change and an issue that I described as sputtering/ hesitation when accelerating.
On this day It took four phone calls in between 930am to 4pm to get an update on my vehicle which ultimately happened at 410pm. By the time I received a call back I was ... Read More Google - Nov 15, 2023
The team at Miracle made it easy to buy a car. My salesperson, Ruben, listened to my priorities and found the solution to what I wanted. Also, Kyle and the finance team had the solutions to make it happen. The vehicle and options I wanted wasn't at the dealer, or even in town. Ruben went above and beyond to find exactly what I wanted and brought it back to the dealership. The team made me a great deal I couldn't turn down. I definitely will return and recommend.
If this dealership actually answers a phone call they put you on hold until you hang up and it takes them 2 hours to do a scheduled oil change only for you to get your car back covered in oily fingerprints inside and out.
Very nice and worked with me to accommodate me and my terms. Friendly knowledgeable great service in financing and came to help me and go over all the great digital items. I could not be more please and Ruben was wonderful. He was straight forward, direct and so helpful. I love my Grand Cherokee
There’s so much i could say about the staff here at Miracle CDJR ! They are nothing short of amazing. I highly recommend Jordan. C as she was my sales woman ! She exceeded my expectations & was nothing short of amazing. Big thanks to Omari for his persistent help in aiding me to find the perfect vehicle for me and my needs ! Also, the manager Mr. Dennis absolutely amazing gentleman. He was very reasonable, professional, & experienced, he’s amazing ! Even the finance office with Devin was quick & efficient. I didn’t feel pressured through the process nor belittled . ... Read More Google - Oct 24, 2023
I recommended Demetrius at dodge he will get you in a brand new car go up beyond get you in a brand new car
My service advisor Kyle Keaton was very helpful on this Saturday morning !!
Terrible service, terrible Chrysler! Never use this service, the attitude towards customers is worse than you can imagine. They constantly lie and do nothing without constant pushing! And specifically this service and the Chrysler corporation. In order:
1) They diagnosed the breakdown only a week later! Although they promised in 2 days.
2) They said that they should receive a new part for repair under warranty within a week, I’ve been waiting for 49 days already
3) 14 days ago they said that the part was already in their service, they are only waiting for permission from Chrysler to replace it under warranty. Why didn'... Read More Google - Oct 5, 2023
Great place to buy! The whole staff was A++++
Proud multi generation Dodge purchaser having issues with service dept. Keeping me updated with a 2021 Dodge Durango. Mike in service was great but had to return vehicle and I keep getting Pam who hasn't been all that helpful
Management is awesome and knows how to take care of the customer.
It was a lot easier than I expected it to be to purchase a new car!
2022 2500 ram Laramie has been in shop 3 times in less than a month. The emission system keeps messing up and they can’t get it right. They won’t do a buyer buy back trying to get me to trade it with a 1300 truck payment now to a 1900 truck payment from a 5 year contract to 8 year contract. But swear they trying to help me and my husband. The truck is in Virginia where my husband works and we live in Aiken SC. They sent a tow truck to go get the truck (6hours away). Because I refused to do this trade ... Read More DealerRater - Sep 9, 2023
Highly recommend this dealership. Everyone was helpful and nice. Ruben was the salesman who helped my wife and I he was great not your typical aggressive salesman. They got us into a 2024 wrangler with an awesome warranty. We were in an out in about an hour so super quick
Horrible Service Dept!! Dropped my vehicle off on 08/21 and was told it would be pulled into the shop that day or the next with a 3 to 5 day estimate on repairs. Between myself and my husband, we contacted the service dept around 10 times and could never get a straight answer on anything. It was there for 10 days. We were given the run around from day one. Do not take your vehicle here for any service or repairs. To say their communication is subpar is giving them way too much credit. Totally unacceptable service experience.
Dennis was awesome
Their service department has become top notch! Very well kept up to date on when my truck would be available and what was being done to it!
I drove 4 hours round trip from Walterboro to attempt to purchase a truck here. I am glad I did. The people were great and we feel the deal was fair.
Went out of the way to find a truck at another dealership and gave me a fair price on my trade in from the start. Excellent purchasing experience. I'd go back when I'm ready to purchase again.
Absolutely horrible. Took my father's car there and they had it for a month! I spent 1100 dollars there and they still don't know what's wrong with it. They just threw parts at it misdiagnosed it twice. The service advisor never called, the new service manager is clueless. Then to top it all off. The great general manager has the nerve to hang up on my father. I will be posting all the bills and texts and lies later. I asked for who ever is above the Gm and got told they will call me back. Never going ... Read More Google - Jul 26, 2023
Awesome experience Ruben Travis took care of all my questions and the whole experience was amazing. Great price and my wife and I couldn’t be any happier. The finance dept was great to deal with. Great warranty and miracle is the best around.
Everyone was very friendly and helpful with our purchase. Sara was really nice and made sure we were comfortable and sure of what vehicle we wanted
Great car buying experience! I was looking for a specific color and Miracle Chrysler Dodge Jeep Ram found it for me. Bought Jeep Gladiator sight unseen and it did not disappoint. Great staff!
Best new car buying experience ever!!!
I dropped my jeep off for a recall and oil change at 8:30 AM for a 9 o’clock appointment. They offered me their shuttle service which I accepted. I watched the technician drive my vehicle into a service bag at 8:45. At 9:15 I went to the service desk and asked about that ride. No one was there. I waited a few moments and approached a person behind the parts counter, who is very nice. She said it would be just a few minutes. Shuttle driver was putting gas in the vehicle. It was just down the road, just a few minutes. At 9:35. ... Read More Google - Jun 13, 2023
Informative, quick, and honest. The whole process went as smooth as it possibly could have. They really try their hardest to help you and get you the absolute best information and service.
Horrible experience. Called and set an appointment for the 3 recalls I have on my 2019 Ram 2500. I was told at the time of the appointment 1 to 3 days and at drop off the same. I dropped it off the evening before and was told I would receive updates. Well on day 2 of 4 I think was when I received a call no change but it should be soon. So on day 4 it still was not in the shop so I decided to go get it. What happened to where you make appointments and you get the service you were told. Totally finished with ... Read More Google - May 12, 2023
My experience was horrible. I took my truck up there to get an oil change, tire rotation and they owed me a car wash. After the regular service they took my truck around to get washed and crashed it into something while pulling in the bay.
Then they offered me a loaner vehicle that wasn’t equivalent or size to my truck. I spoke with the GM Rodney Melton who started off nice and respectable when talking about some type of compensation. They got me a truck from the enterprise that wasn’t equivalent to the size of my truck. ... Read More Google - Apr 17, 2023
Wonderful dealership, very surprised with them.
Great Customer service, friendly knowledgeable people.
Stopped to browse new trucks, We were met By Saleswoman Jordan C., very nice and professional, no pressure. She showed me the truck that I was looking for and gave me a great deal, no haggling back and forth, financing went great, very smooth transaction and they stayed late after closing to make sure that we were Satisfied, and I appreciate that. Experience was that of a small home town Dealer like it used to be.All of the staff were friendly and made you feel like family. I would highly recommend Miricale to anyone looking to purchase a vehicle. ... Read More Google - Mar 16, 2023
Took 15 days for them to do a 3.5 hr job doing a fuel pump recall. I had scheduled the appointment 4 months ahead. My truck sat there for a week and didn’t get touched. I asked them not to flash my truck and wouldn’t you know it they Crashed my pcm in the process. Never kept me updated and joe ignored my calls and would not communicate. Never offered to give me a loaner vehicle. Had to call them from a friends phone to get them to answer. Worst experience ever. Also I was insulted by the technician that said ... Read More Google - Feb 17, 2023
Stop by last week to get and oil change and some estimates on some needed repairs. The service adviser said he would email me the estimates for the needed repairs. I never received the estimates. I called the service department 3 times. Still no response. I will be going to C and C automotive from now on for any repairs and maintenance.
Started off great! Appointment for my trucks general service and possible oil change at 8:00 AM. We arrived early. Friendly service staff check in. Promised my vehicle out by noon. We arrived to pick it up just after 1:00 PM. They hadn't even looked at my vehicle. I politely asked for my keys and I will not return.
Beware of internet sale pricing after driving 30 miles The price had addition $12,000 dealer charges on all Gladiators
Update so I guess the right on the reviews telling how they want to make your bad experience better in my book they get zero thanks for nothing and how they came up withe name Miracle should be called we'll get back to you whenever we want because where to lazy to to do anything Emailed my phone number as I was asked to still no call Well I had to tow my car there wich cost me150$ because the anti theft was activated and been having trouble for 7 months with no help. Tow on Thursday and this was ... Read More Google - Oct 7, 2022
If you are thinking of buying a vehicle go somewhere else this place is completely unorganized and, there is zero customer service after you have purchased a new vehicle from them.
Worst experience I have ever had in my life with a dealership. I’ve purchased and owned over 25 vehicles in my life. Never have I been lied to, treated disrespectfully, charged for a warranty repair that didn’t fix my problem in my life. I brought my vehicle there over 5 times and still kept getting see dealer message on my vehicle. I was told by keith estep that may manufacturers warranty was not longer honored and that I had to pay because a previous visit required them to drive my vehicle 200 miles to ensure it was fixed. Guess what, after ... Read More Google - Sep 10, 2022
Took my Pacifica in to have the secondary battery replaced. The van was at the dealership at 7:00 AM. We called at about 1:30 PM for an update and were told they were having issues getting the battery charged and having the sensors recognize the battery. We called several more times throughout the day and were told they were test driving the van but the sensor was still not recognizing the battery. The dealership called at 5:35 PM to say the van could be picked up but the battery was not working properly, and we would need to bring the van back in ... Read More Google - Aug 31, 2022
This rating is in regards to their service dept. It should actually be negative stars. Took my Jeep in for a torque converter code and 3 weeks later it's no closer to being repaired and returned. I actually ended up having it towed to another shop since Miracle can't seem to get parts. I've used this dealership for years even when it was Bob Richards but it's apparent they gone way downhill. Mike, the Service writer doesn't know how to return calls or keep you updated. Talked to Angel the GM and he assured me he ... Read More Google - Aug 29, 2022
The service department needs some work. The front desk personnel are not very professional and rude. I brought my truck in for an oil change, tire balance/rotation, and possible alignment. The gentlemen at the front desk asked it it needed an alignment. I stated how would I know until the tech does his or her assessment. I am not satisfied with the service departments level of experience.
Truck was in the shop twice, for almost 2 months. It still has the same issue, plus a new issue since picking it up the second time. On both occasions, the check engine light came back on less than 2 miles from the dealership. Cannot afford to waste another month for another futile attempt to correct my issue.
Service department is really slow, I was told that I needed a air filter but what I wasn’t told was that after they checked inventory and did not have my part they ordered it without giving me the option to wait or not. Then I was charged the dealership price for an aftermarket part (they told me where they ordered and I price checked). I was at the dealership for 3+ hours for a oil change and tire rotation even with an appointment.
Worst experience of my life! Jeep has been in shop waiting on a part for 3 weeks and they have no way to track part. Was told would only take 2 weeks, now they want to charge me extra labor.
Our daughter who is a single mom with 2 boys and an underpaid school teacher who is struggling to even pay an electric bill had a break down. They did a 15 minute evaluation to tell us the transmission was bad and now I have to pay $141 dollar diagnostic fee. I will remember this when I need to buy a car. I am sure this is a normal fee if you even walk in the door of their service department but it is really painful. they quoted us a minimum of $6000 to fix the transmission. Like I said, I will always remember ... Read More Google - May 20, 2022
Don’t take your vehicle to this place. They didn’t want to do any warranty work on 2 of my vehicles. I’m taking both to Columbia. Over heard an advisor tell a woman that her car won’t start, but she drove it in. That’s just wrong, taking advantage of the the elderly.
If I could give a zero stars I would. I bought my Dodge Durango from this same dealership when it was Triangle Dodge. I bought a lifetime warranty that covered everything except tires and oil changes. I was told it would really be a lifetime warranty. I scheduled an appointment because my back tailgate leaks and the rubber tubing under hood has come loose. When I scheduled the appointment the person knew how old my car was because I've been there since I bought it. When I got to my appointment today I was told that they do not ... Read More Google - Mar 23, 2022
Got a car in Nov 2021. Just NOW had tags transferred over Feb 3 2022. The car buying process was ok. This review is mostly the after effect( them selling you the car and the treatment after). My salesman was slack in calling you back and thats after calling all day with people leaving him multiple messages. I don't know about other salesman but he made the company look bad to me. Il never refer anyone
They had my Jeep 3 days, while I had to pay for a rental. They couldn't find the problem, even though I told them a lot. AND their mechanics couldn't even understand their own diagnostic paper work. AND they wanted to charge me for their time, even though they didn't fix it. I left & will go elsewhere. Dang.
Avoid this dealership. It's rating is not earned. That was from the last owners. These are scammers who overcharge for basic service. Bought 2 cars from last owner, will be going somewhere else next time. Seriously AVOID!
Sales team is great and really a pleasure to deal with. Service department on the other hand is the polar opposite. When I purchased my vehicle I was told there was a full inspection done. Upon returning home I found multiple fluids were low and multiple issues with my vehicle which took several trips to fix which is not very convenient living a hour and half away and always having to hassle them just to schedule a appointment. I’ve Purchased multiple vehicles through Bob Richards dealerships but the cdjr really did it for me and I’ll never purchase ... Read More Google - Oct 4, 2021
Watch out they like for you to keep a vehicle 30 days before they say the finance fell through also the one you traded in has power train warranty and they don’t fix it knowing it needed work before you traded it in and the salesman are terrible never return your calls.
Horrible experience, won't ever shop here again. Didn't honor the agreed upon price and made us wait an hour to go to finance even though nobody else was in there. This was after taking up 3 hours of our time when the vehicle wasn't on site. They also tried adding a convenience fee of almost $3,000.
Absolutely horrible experience with this Dodge dealership Contacted them Friday and they still have not got back to me on Monday I called them on Monday to be redirected to their parts department to no answer 3 times in a row. All I needed was a part number for a radiator they took so long in doing so that everywhere has sold out of the radiator that I need. Now I can only find the radiator that I need for $350 when it was available on Friday through multiple different outlets for as low as $86.
A close friend of mine bought a truck not even 3 weeks ago. The first week the gas gage was broke, they had to drain the tank. Now the key fob is broke so the truck won’t turn over. They refuse to fix it &have told us numerous times that it’s not their problem &that the buyer is responsible for having it towed to them. Buy a vehicle here &you’ll get nothing but problems & people with zero customer service care!
Wrangler vandalized while awaiting service at this dealership. Dealership refuses to cover costs to repair damage.
Car vandalized (convertible top ripped off) at dealership while awaiting service. Car sat in rain for almost full business day after vandalism before I was notified (sat in rain that soaked carpet and leather seats) and according to dealership, before they noticed. Dealership refused to pay costs to repair damage.